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Domain Troubleshooting

This page covers solutions for common issues with custom domain configuration.

Web Domain Issues​

404 Error on Web Domain​

  • Verify that a Default Agency is configured in the Console domain settings.
  • Ensure a Portal is created and assigned in the Agency app under Admin > Portals.
  • Check that the domain alias type (Portal vs Dashboard) matches your intended use.

SSL Handshake Failed​

  • Verify the SSL Validation TXT record exists in both the Console and your DNS provider.
  • Verify the Acme Challenge CNAME record exists in both the Console and your DNS provider.
  • Check that the domain shows "Active" status in the Console.

Portal vs Dashboard Aliases​

  • Portal -- routes to public case interfaces intended for clients and the public
  • Dashboard -- routes to internal analytics views intended for staff

Ensure the alias type selected when creating the domain matches how you intend to use it.

Multiple Portals with Same Domain​

Multiple portals can share the same domain using wildcard domain configuration. This requires assistance from the eCourtDate support team. Contact help@ecourtdate.com to set this up.

Email Domain Issues​

Cannot Receive Inbound Email​

  • Without MX records configured, your domain can send outbound email but cannot receive inbound email.
  • Add MX records to your DNS to enable inbound email. See DNS Records for details.
  • Using MX records on your main domain is not recommended, as it would conflict with your existing email infrastructure. Use a subdomain (e.g., email.agency.gov) for inbound email instead.

Email Deliverability​

  • Ensure SPF, DKIM, and DMARC authentication records are configured in your DNS.
  • Unlimited email addresses can be created per verified domain.
  • Authentication records help prevent your messages from being flagged as spam.

General Issues​

Validation Timeout (7 Days)​

Verification records expire if the domain is not verified within 7 days. To resolve:

  1. Contact support at help@ecourtdate.com to request domain regeneration.
  2. Re-add the new DNS records provided by the Console after regeneration.

DNS Propagation Delays​

  • Most DNS changes propagate within a few minutes to 2 hours.
  • In some cases, propagation can take up to 24 hours.
  • Use online DNS lookup tools (such as dnschecker.org) to verify that your records are visible.

Domain Modification​

Domains can be modified through the Console. Be aware that DNS updates and temporary disruption to email delivery or web access may occur during changes.

See Also​