Troubleshooting

Quick links to specific troubleshooting guides:

• Error Catalog: Complete HTTP and carrier error reference
• Webhook Debugging: Signature, IP, and payload issues
• SFTP Debugging: Connection, key, and transfer issues
• OAuth Debugging: Step-by-step workflow to isolate an SSO sign-in failure

Platform Status

Subscribe to the eCourtDate Status Page to receive real-time notifications about platform availability, incidents, and scheduled maintenance.

Getting Help

To request help, create a support ticket in the Console: sign in, click the Help button in the bottom-right corner, and complete the Create a Ticket form (Region, Agency, Feature, and a Description). The page you are on is attached automatically, and you can follow updates under My Tickets in the same panel.

In the description, include:

• Error messages
• Request or response logs (exclude secrets)
• Steps to reproduce
• Environment (staging or production) and region
• The approximate time of the issue

Other resources:

• Status Page: https://status.ecourtdate.com
• Console Logs: https://console.ecourtdate.com (Logs section)

danger

Never share API secrets, SSH private keys, or OAuth client secrets in a support ticket or logs.