Troubleshooting

Quick links to specific troubleshooting guides:

• Error Catalog — Complete HTTP and carrier error reference
• Webhook Debugging — Signature, IP, and payload issues
• SFTP Debugging — Connection, key, and transfer issues
• OAuth Debugging — Redirect URI, scope, and provider issues

Platform Status

Subscribe to the eCourtDate Status Page to receive real-time notifications about platform availability, incidents, and scheduled maintenance.

Getting Help

• Email: help@ecourtdate.com
• Help Center: https://help.ecourtdate.com
• Status Page: https://status.ecourtdate.com
• Console Logs: https://console.ecourtdate.com (Logs section)

When contacting support, include:

• Error messages
• Request/response logs (exclude secrets)
• Steps to reproduce
• Environment (staging/production)
• Region

danger

Never share API secrets, SSH private keys, or OAuth client secrets in support tickets or logs.