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Support

note

Technical support is available to registered eCourtDate users who have admin access to the Console. Without an account, contact the agency's eCourtDate administrator.

Get Help​

To request help, create a support ticket in the Console: sign in, click the Help button in the bottom-right corner, and complete the Create a Ticket form (Region, Agency, Feature, and a Description). The current page is attached automatically, and updates appear under My Tickets in the same panel.

In the description, include:

  • Description of the issue or question
  • The product area or integration type (e.g., API, SFTP, webhooks, SSO, portals, payments)
  • Error messages or screenshots, if applicable
  • Steps to reproduce the issue
  • Environment (staging or production) and region
danger

Never share API secrets, SSH private keys, OAuth client secrets, or webhook shared secrets in support tickets.

Resources​

  • Console -- Manage APIs, webhooks, SFTP, domains, and more
  • Help Center -- Guides and FAQs
  • Status Page -- Service availability and incidents. Subscribe to receive real-time notifications about platform status and scheduled maintenance.
  • Postman Workspace -- Interactive API explorer
  • Blog -- News, updates, and product announcements
  • GitHub -- Open-source projects and code samples
  • LinkedIn -- Company news and updates

Documentation​