Gateways

What is a Gateway?

A gateway is the delivery service that actually sends the messages. Think of it like choosing between postal carriers: eCourtDate prepares the letter, and the gateway is the service that delivers it. By default, eCourtDate handles message delivery. However, some agencies prefer to connect their own email server or SMS provider for compliance, cost, or control reasons. Gateways make that possible.

Overview

Gateways are the integration points in eCourtDate that enable message delivery through different communication channels. They connect the existing communication infrastructure to the eCourtDate platform, so notifications can be sent via email, SMS, voice, or custom messaging providers.

Gateways are configured in the eCourtDate Console and determine how outbound messages are routed and delivered.

Gateway Types

eCourtDate supports three types of gateways:

SMTP Gateway

Send email notifications through the agency's own mail server or a third-party SMTP provider. This keeps control of the email infrastructure and sending reputation with the agency.

Learn more about SMTP Gateways

Twilio Gateway

Deliver SMS and voice messages through the agency's own Twilio account. This is ideal for agencies that already have Twilio accounts with approved phone numbers.

Learn more about Twilio Gateways

Custom Gateway

Integrate with any messaging provider using a webhook-based pattern. eCourtDate sends message details to the endpoint, and the gateway handles delivery through the provider of the choice.

Learn more about Custom Gateways

Troubleshooting

Having issues with the gateway configuration? See the Gateway Troubleshooting guide for common issues and solutions.