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Email Domain Setup

Setting up an email domain has three parts: create the domain in the Console, add the DNS records, then create email addresses in the Agency app.

Step 1: Create the email domain​

  1. Sign in to the eCourtDate Console and open the Domains section.
  2. Choose your customer from the customer switcher at the top left.
  3. Click Add Email Domain.
  4. Fill in the Create Email Domain form:
    • Name: an internal label for the domain. You can change this later.
    • Domain: a subdomain of your agency's domain to send from (for example, notifications.agency.gov or email.agency.gov). Use a subdomain, not your root domain. See Choosing your domain.
    • Agency: the agency this domain belongs to.
  5. Click Create. The domain is created with a Verification Pending status.

Step 2: Configure DNS records​

After the domain is created, the Console shows the DNS records to add. Open your DNS provider and add them. See DNS Records for the full list and the exact format of each record.

At a minimum, add the verification TXT, SPF, DKIM, and DMARC records. Add MX records only if you want to receive inbound email at this domain.

You can copy each record from the Console, use Download CSV to export all records, or use Notify to email the records to whoever manages your DNS.

Step 3: Complete the domain settings​

Open the domain in the Console and review the additional settings on the edit screen:

  • Monitoring Reports: a comma separated list of email addresses that receive daily and weekly domain health reports, including DKIM, DMARC, and SPF monitoring.
  • Region: the region for the domain.
  • Default Agency: the primary agency this domain is used in.
  • Enabled Agencies: any additional agencies allowed to use this domain.

Step 4: Enable DKIM​

DKIM adds a digital signature to your outbound email that proves it was not altered in transit. On the domain's DNS Records panel, if no DKIM records are present yet, click Enable DKIM. The DKIM CNAME records then appear in the records table for you to add to your DNS provider.

Step 5: Create email addresses​

Once the domain is verified, create email addresses under it in the Agency app:

  1. Sign in to the staging or production Agency app for the agency where you enabled the domain.
  2. Go to Admin > Settings and open the Agency Emails tab.
  3. Fill in the Create Agency Email form.
  4. Choose your domain in the Domain dropdown.
  5. Set an email address based on the domain (for example, listserv@email.agency.gov).
  6. Click Create.

There is no limit to the number of email addresses you can create under a verified domain. Create separate addresses for different departments or purposes (for example, clerk@email.agency.gov, jury@email.agency.gov, support@email.agency.gov).

See also​