Event Types

Webhooks deliver JSON payloads to the endpoint with HTTP POST. Each webhook subscribes to one channel. This page lists the channels and the payload that each channel sends.

Channels

Channel	Sent when	Payload
outbound_texts	The delivery status of an outbound text changes	Delivery status payload
outbound_emails	The delivery status of an outbound email changes	Delivery status payload
inbound_texts	An agency phone receives a text	Inbound message payload
inbound_emails	An agency email address receives an email	Inbound message payload

The Console also lists outbound_calls, inbound_calls, outbound_chats, and inbound_chats. eCourtDate sends no payloads on these channels.

eCourtDate does not send webhooks for records such as clients, events, cases, payments, or checkins. To keep an external system current with those records, read them through the API.

Delivery Status Payload

The outbound_texts channel sends this payload each time a text gets a new delivery status:

{
  "channel": "text",
  "direction": "outbound",
  "uuid": "3f1c2a9e-5b7d-4e8a-9c6f-1a2b3c4d5e6f",
  "agency": "9a8b7c6d-5e4f-4a3b-2c1d-0e9f8a7b6c5d",
  "region": "us-east",
  "from": "+15559876543",
  "to": "+15551234567",
  "last_status": "delivered",
  "error_code": null,
  "updated_at": "2026-11-02 14:30:05"
}

The outbound_emails channel sends the same payload without from, to, and error_code:

{
  "uuid": "3f1c2a9e-5b7d-4e8a-9c6f-1a2b3c4d5e6f",
  "agency": "9a8b7c6d-5e4f-4a3b-2c1d-0e9f8a7b6c5d",
  "region": "us-east",
  "channel": "email",
  "direction": "outbound",
  "last_status": "delivered",
  "updated_at": "2026-11-02 14:30:05"
}

Field	Type	Description
channel	string	text or email
direction	string	Always outbound
uuid	string	The message UUID. Use it with GET /v1/messages/{uuid}.
agency	string	The agency UUID
region	string	The agency region
from	string	Texts only. The agency phone that sent the text.
to	string	Texts only. The recipient phone number.
last_status	string	The new delivery status of the message
error_code	string	Texts only. The carrier error code when delivery failed, otherwise null.
updated_at	string	When the status changed, in UTC

One message can send more than one payload, for example sent and then delivered. The payloads for one message arrive in order.

Inbound Message Payload

The inbound_texts and inbound_emails channels send the inbound message record:

{
  "uuid": "7d6e5f4a-3b2c-4d1e-8f9a-0b1c2d3e4f5a",
  "channel": "text",
  "direction": "inbound",
  "created_at": "2026-11-02 14:31:10",
  "from": "+15551234567",
  "to": "+15559876543",
  "content": "Can I reschedule my hearing?",
  "last_status": "received"
}

Field	Type	Description
uuid	string	The message UUID. Use it with GET /v1/messages/{uuid}.
channel	string	text or email
direction	string	Always inbound
created_at	string	When eCourtDate received the message
from	string	The sender phone number or email address
to	string	The agency phone or agency email address that received the message
content	string	The message body
last_status	string	The status of the inbound message

The record also includes other stored message fields, such as the linked client. Ignore fields that the integration does not use.

Standalone APIs

The standalone Chatbots API has its own webhooks, ingest.completed and crawl.completed, which report knowledge-base indexing jobs. They are signed with an X-ECD-Signature header and are configured separately from the platform webhooks on this page.

Next Steps

• Verification: verify the authenticity of incoming payloads
• Retry Behavior: understand how failed deliveries are retried