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Business Continuity

eCourtDate is built to maintain continuous availability for justice-sector agencies that depend on the platform for daily operations. This page covers availability, backup strategy, disaster recovery, and scheduled maintenance.

Availability​

  • 99.95% uptime: Platform availability target
  • Multi-region deployment: Agencies can deploy across multiple AWS GovCloud (US) regions (US East, US West, US South, US Texas, Multi-Region). See Infrastructure.
  • Status monitoring: Real-time platform status is available at status.ecourtdate.com

Backup Strategy​

  • Automated hourly backups: Data is backed up every hour within AWS GovCloud (US)
  • Encrypted backups: Backups are encrypted using the same AES 256-bit encryption as production data. See Encryption.
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For details on backup retention periods and geographic redundancy, open a support ticket in the Console using the Help button in the bottom-right corner.

Disaster Recovery​

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For details on Recovery Time Objective (RTO), Recovery Point Objective (RPO), and disaster recovery testing procedures, open a support ticket in the Console using the Help button in the bottom-right corner.

Service Resilience​

Multiple layers of resilience protect platform operations:

  • CloudFlare DDoS protection: Network-edge mitigation of distributed denial-of-service attacks
  • Multiple AWS GovCloud regions: Regional failures do not affect other regions
  • Webhook retry logic: Failed webhook deliveries are retried automatically. See Webhook Retries.
  • Rate limiting: Protects the platform from traffic spikes. See Rate Limits.

Scheduled Maintenance​

When maintenance is required:

  • Advance notification: Maintenance windows are communicated through the Status Page
  • Subscribe for updates: Agencies can subscribe to the Status Page to receive email or SMS notifications of scheduled maintenance and unplanned incidents